FAQ’s

Most frequently asked questions

Shipping Basics

We send all shipments climate-neutrally with our shipping partner, DHL GoGreen.

Yes! We can have Art4Change items delivered anywhere in the world, right to your doorstep.

We offer free shipping within Germany for an order value of €75 or more. We offer free shipping in Europe for an order value of € 150 or more. We offer free shipping worldwide for an order value of € 250 or more. If you choose to include the payment for shipping in your order even when you have reached these thresholds, we will donate the entire value of the shipping payment to our charities on your behalf. When shipping to countries that do not belong to the European Union, customs fees may apply. You will be liable to pay for these and it cannot be shown in the shopping cart in advance.

Yes! If we have not yet processed your order, you can notify us of your change of address. Simply send us an email at info@art4change.net with the subject line “Change of address and your order number”, and inform us of the correct address.

Local pickup or delivery is available in Mönchengladbach, Germany. Please contact us for this option.

Payment Basics

We use Stripe, Paypal and SEPA Direct Debit.

Our payment system supports the following universal payment types: Mastercard, Visa, Amex, ApplePay, Google Pay, Microsoft Pay and Afterpay.

Returns

We want all of our customers to be happy with their purchases from Art4Change. However, if for any reason the product does not meet your expectations, please contact us within 14 days of receipt. All products are returnable, excluding: special orders, custom-made art (personalised pieces) and all products bought on sale.

Unfortunately we do not give refunds but you will receive store credit for the same value of your purchase.

We are always available to communicate with you! Feel free to email us info@art4change.net.

Custom Artwork

Once you have decided that you want an original Ulrike Streifler commission, we will arrange a consultation appointment – typically a video call or face to face – to discuss your heart’s wishes. Consultation for Style 1 – Original Shape Art – is charged a fee of €70. 

Consultation for Style 2 – Original Word Art – is charged a fee of €40. 

Email us at info@art4change.net with the subject: Custom Creation

We are always available to communicate with you! Feel free to email us info@art4change.net.

Contact

Still have questions?